Frequently Asked Questions.
Welcome to our Help Center. Here you can find answers to the most common questions about Vandna Jewellers, our silver collections, and our policies.
We accept all secure online payments including UPI (GPay, PhonePe), Credit/Debit Cards, and Net Banking.
We ship across India via trusted couriers with delivery typically taking 7-10 business days depending on your location.
Product & Quality
Is your jewelry made of real silver?
Yes! At Vandna Jewellers, we specialize exclusively in silver. Most of our chains, pendants, earrings, and bracelets are crafted from high-quality 925 Sterling Silver. Please check the individual product description for specific purity details.
Do you sell gold or diamond jewelry?
No. We are a specialized silver jeweler. We focus 100% of our craftsmanship and inventory on silver designs to bring you the best variety and quality in this specific metal.
Will the silver jewelry tarnish or turn black?
Tarnishing is a natural process for genuine silver when it is exposed to air and moisture over time. This is not a sign of bad quality; it is actually proof that the metal is real silver. However, you can easily clean it to restore its shine (see our care tips below).
Is your jewelry nickel-free / hypoallergenic?
Silver is generally hypoallergenic and safe for most skin types. However, if you have severe sensitivity to trace metals, please contact us for specific details on the alloy used in a particular piece.
Orders, Shipping & Payments
How do I place an order?
Simply browse our site, select the chain, pendant, earring, or bracelet you love, and click “Add to Cart.” Follow the checkout steps to enter your shipping details and payment information.
What payment methods do you accept
We accept [Credit Card/Debit Cards, UPI, Net Banking].
How long does shipping take?
Orders are typically processed within 1-2 business days. Shipping times vary by location:
Domestic: [7-10] business days.
Note: These are estimates. You will receive a tracking number once your order ships.
Care & Maintenance
How can I keep my silver jewelry from tarnishing?
To keep your Vandna Jewellers pieces shining:
Store them in an airtight bag (like a ziplock) when not in use.
Avoid wearing them while swimming, showering, or exercising.
Put your jewelry on after applying perfumes, lotions, or hairspray.
How do I clean my silver chain or earrings?
You can use a soft silver polishing cloth to gently rub the surface. For deeper cleaning, mild soap and warm water with a soft toothbrush work well. Dry completely before storing.
